Improve the effectiveness of the Conseil Général du Val d’Oise in its ability to respond quickly to scholarship requests from families.
Set up a service for the administrative management of applications involving the initial verification of the attachments: tax notices, certificate of school attendance, family civil status book, bank account identification document, identity card for persons of legal age. As soon as the application is complete, the DOCAPOST teams validate the rights and record the data so the request can be processed.
The service enabled 12,000 applications for departmental scholarships to be processed within 6 months. The improved quality and effectiveness of the service provided for citizens requesting scholarships greatly enhances social action of the Conseil Général du Val d’Oise.